Direct Debit Terms & Conditions

By providing your payment details and accepting a Direct Debit or automatic payment arrangement, you authorise Viscomm Pty Ltd (trading as DowNet Broadband) to securely store your nominated credit card or bank account details and automatically process payment for any invoices issued to you.

Payments may include, but are not limited to, broadband and internet services, telecommunications services, equipment purchases, installation charges, labour, maintenance services, subscriptions, support services and any other services or goods supplied by Viscomm Pty Ltd.

Invoices will be issued prior to any automatic debit being processed. Payments will generally be processed on or after the invoice due date stated on the invoice.

It is your responsibility to ensure sufficient funds are available at the time of processing. If a payment is declined or dishonoured, additional processing or dishonour fees may apply. Continued payment failure may result in suspension or cancellation of services until outstanding amounts are paid in full.

Viscomm Pty Ltd may vary billing amounts where services change, additional work is approved, or new services or equipment are supplied. Notification of charges will be provided via invoice prior to processing.

You may request cancellation of your Direct Debit authority at any time by providing written notice to Viscomm Pty Ltd prior to the next billing date. Cancellation of the payment authority does not remove any outstanding payment obligations.

If you believe a debit has been processed incorrectly, you should contact Viscomm Pty Ltd as soon as possible so the matter can be investigated and resolved. You may also contact your financial institution to lodge a payment dispute where applicable.

Viscomm Pty Ltd does not store full payment card details locally. Payment information is securely processed and stored by authorised third-party payment providers in accordance with applicable industry security standards.

Viscomm Pty Ltd reserves the right to suspend services where accounts remain unpaid.

For account enquiries or payment questions, please contact:

Viscomm Pty Ltd
ABN: 78166871030
Website: https://viscomm.net.au
Email: accounts@viscomm.net.au